Category Archives: Announcements

Knox News discontinuing SMS alerts service; focusing on app Push alerts

Knox News logo

Knox News

We will be discontinuing our SMS text alerts at the end of this year.

In the 11 years we have had this service, a lot has changed with mobile phones. Smart phones are ubiquitous with an estimated 69.6 percent  of the U.S. population having one. In 2010 (three years after we started the text service), that stat was only 20.2 percent.

Knox News has apps for iOS and Android smartphones that have customizable push alerts.  More alert and notification enhancements are coming.

Having push and SMS alerts became a bit confusing to us and our readers. We’ll have just one phone alert method in 2019: Push alerts via our apps.

We encourage you to download our app if you don’t have it and enable alerts.

Here is how to manage push alerts on the iPhone. The drill for Android phones is similar.

Knox News iOS app home screen

From the Knox News app home screen on the iPhone, click the “gear” in the upper left to access settings.

Knox News iOS app settings screen

From the settings screen on the Knox News iOS app, tap on “notifications.”

Knox News notifications screen

On the Knox News notifications screen, toggle the switches on the right to turn on or off the type of alerts you want to receive. We recommend at least “Breaking.”

‘Supsicion,’ a true crime podcast, launches

Suspicion Podcast logo

Suspicion, a new podcast from the Knoxville News Sentinel.

The Knoxville News Sentinel and the USA TODAY NETWORK – Tennessee have launching a true-crime podcast series titled “Suspicion.” The 10-episode podcast will focus on Raynella Dossett Leath, an accused “black widow” who over the course of three trials was convicted to a life sentence following the deaths of her two husbands and the conviction was overturned.

The podcast looks at the evidence presented by both the defense and prosecution during the trials and interviews key players who were involved in the cases. Episodes include audio from the crime scene investigation, 911 calls and trials.

The events of surrounding the trials have been covered by 48 Hours, Oxygen’s TV series Snapped, and national media and has been the topic of several books.

The Suspicion podcast is available on iTunes, Google Podcasts, Spotify, Spreaker and other popular podcast listening platforms. New episodes are released on Tuesdays and Thursdays.

Episodes and additional information about the case will also be available at The podcast can be found on Twitter, Facebook and Instagram @SuspicionPod.

New customer service info

We have changed our customer service phone number and email address.

If you are having trouble logging in or an issue with your account, please contact:

Phone: 844-900-7097

Knoxnews is No. 1 in local website market share

The News Sentinel’s Knoxnews website saw dramatic increases in its unique users and page views in November primarily driven by its coverage of the Sevier County fires.

Building on a trend over the past several months, Knoxnews saw strong increases in unique users and page views, becoming No. 1 in the local market with a 35 percent market share of unique users, according to comScore Media Metrix data.

WATE was No.2 and once dominant market leader WBIR dropped to No. 3. WVLT is No. 4, according to comScore numbers.

In terms of engagement, jumped to 43 percent market share in November, well ahead of WBIR, WATE and Local8Now (WVLT). Users spent nearly 30 million minutes on the site during November.

“Bringing the latest information to people in East Tennessee, and across the country, is especially vital when a news event as significant as the Gatlinburg fire occurs,” said News Sentinel Editor Jack McElroy. “We are proud to be doing our part and that readers are responding.”

In April, the News Sentinel became part of Gannett and is part of the USA TODAY NETWORK’s 109 local news sites and USA TODAY. It went into Gannett’s digital platform in early October and launched a new website design.

The USA TODAY NETWORK hit a new milestone in November, with 122.4 million unique visitors for the month and ranked No. 3 in comScore Media Metrix’s “News/Information” category, according to a company news release.

The NETWORK’s digital growth can be attributed to the election coverage by USA TODAY and its 109 local properties, including several in key battleground states, the release said.

Additionally, the NETWORK experienced record-breaking readership on Election Day, while also running exclusive “closing arguments” from Donald Trump and Hillary Clinton on Nov. 7.

Most read stories on knoxnews in 2015

A CSX train burns on Thursday, July 2, 2015, after it derailed near Old Mount Tabor Road in Blount County overnight. (MICHAEL PATRICK/NEWS SENTINEL)

A CSX train burns on Thursday, July 2, 2015, after it derailed near Old Mount Tabor Road in Blount County overnight. (MICHAEL PATRICK/NEWS SENTINEL)

The Top 10 most read stories on knoxnews during 2015.

1. Free iced coffee March 9 compliments of Dunkin’ Donuts

2. TRAIN UPDATE: Fire extinguished at 7 p.m. (had various headlines as story developed)

3. Idling your car to warm it up? Don’t for too long, and here’s why

4. Questions abound in shotgun slaying of 8-year-old girl

5. FBI: Kidnappings may be related

6. UT fires Donnie Tyndall after one season

7. Freezing rain, sleet expected today

8. This year’s Boomsday will be the last

9. Horror of Christian/Newsom killings in focus: What happened on Chipman Street

10. Driver’s tip leads to Knoxville father’s arrest in Ohio; child safe

Full access to knoxnews for the summer

We’re currently doing a promotion called “Surf all summer! Get full access to all content for a limited time.”

You may have noticed that phrase on many of our Facebook posts.

This means whether you are subscriber or not, you can read all the articles on Comments are restricted to subscribers.