Tag Archives: Kevin Slimp

Why people get ticked at the phone company

If you’ve gone round and round with any service provider trying to get a problem solved, you will appreciate this video by Knoxville writer and speaker Kevin Slimp.Kevin_Slimp.JPG

It seems Kevin, a nationally known speaker on publishing technology, can’t get the folks at AT&T to come next door to fix a phone problem.

The video has gone viral. And just to make sure AT&T is getting the message Slimp has vented on his Facebook page.

But the worst for AT&T is yet to come — Slimp will be on George Korda’s radio show on Sunday.

Being the subject of a video is bad enough. Being talked about on Facebook is worse. But being attacked on the Korda show — that’s painful.

Slimp’s website.

Photo: Kevin Slimp (Knoxville News Sentinel archives)

Flying — It’s all about customer service

Posted by guest blogger Kevin Slimp, a columnist, speaker and director of the Institute of Newspaper Technology.

Jim Evans is the Vice President of Marketing for the Metropolitan Knoxville Airport Authority. I’ve never met him, but I hope to. He seems like a very nice guy.

Jim has written to me several times about my recent problems getting to Knoxville on Delta airlines. He even went so far as to contact someone with authority at Delta to have them look into these difficulties. Jim is very good at his job. Delta could learn a lot from him.

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Kevin’s adventures with Delta continue

Posted by guest blogger Kevin Slimp, a columnist, speaker and director of the Institute of Newspaper Technology.

As a writer, sometimes stories come too easy. Such has been the case with my Delta
Kevin_Slimp.jpg
dilemma over the past two months.

You may have read my guest column for the News Sentinel July 18 concerning my recent problems flying – or more aptly, not flying – Delta airlines. Seems I  have the luck of booking a lot of flights that never make it to their destinations.

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