Consumer Reports magazine has a story in its July issue that every CEO in America should read and take to heart.
The story asks “What’s wrong with customer service?”
The answer isn’t pretty. Here’s an excerpt:
The 32 finalists have been announced and head-to-head battles start today to determine the winner of Consumermist.com’s annual Worst Company in America tournament.
Who will you vote for?
Many well-known companies have again made the finals. Telecom giant Comcast is back to defend its title, but plenty of worthy contenders are in the field including, Verizon, Wells Fargo, Bank of America, WalMart, Toyota, Facebook, BP, Delta and many more.
With the Christmas shopping season entering the stretch run, Consumer Reports’ latest survey offers an interesting look at consumer attitudes.
Half of us are “enthusiastic” about the holiday shopping season, but almost one-third of Americans say they are worse off financially than they were last year, according to the Consumer Reports Holiday Shopping Poll.
Just in time for the holiday shopping season, Consumer Reports has come out with its first “Naughty & Nice Holiday List,” which highlights some of the best and worse corporate shopping policies.
“Our goal isn’t to laud one company or put down another, but to call out specific policies that we think put consumers first or put them behind the eight ball,” Tod Marks, senior editor and resident shopping expert at Consumer Reports, said in a statement.
Some big names aren’t going to like what CR has to say.
Businesses and consumers looking for a clear explanation of what healthcare reform means to them should check out Consumer Reports’ November issue or its website.
Among other things,the magazine explains what the new rules mean if you currently buy private insurance or are covered by an emloyer’s plan or are uninsured.
Small business owners will find helpful information about tax credits.