Tag Archives: Airline

Flying — It’s all about customer service

Posted by guest blogger Kevin Slimp, a columnist, speaker and director of the Institute of Newspaper Technology.

Jim Evans is the Vice President of Marketing for the Metropolitan Knoxville Airport Authority. I’ve never met him, but I hope to. He seems like a very nice guy.

Jim has written to me several times about my recent problems getting to Knoxville on Delta airlines. He even went so far as to contact someone with authority at Delta to have them look into these difficulties. Jim is very good at his job. Delta could learn a lot from him.

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Airlines and the volcano — different perspectives

Here are some different perspectives on the impact the volcanic ash cloud is having on the airline industry.

The New Yorker: The Airlines and the Volcano: “Losses” Don’t Mean Losses

Christian Science Monitor: Volcanic ash cloud economics: Europe’s winners and losers

The London Telegraph: Volcanich ash cloud: Is the no-fly zone necessary?

TIME: The Cost of Europe’s Volcanic Ash Travel Crisis