Category Archives: Delta

Flying — It’s all about customer service

Posted by guest blogger Kevin Slimp, a columnist, speaker and director of the Institute of Newspaper Technology.

Jim Evans is the Vice President of Marketing for the Metropolitan Knoxville Airport Authority. I’ve never met him, but I hope to. He seems like a very nice guy.

Jim has written to me several times about my recent problems getting to Knoxville on Delta airlines. He even went so far as to contact someone with authority at Delta to have them look into these difficulties. Jim is very good at his job. Delta could learn a lot from him.

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Kevin’s adventures with Delta continue

Posted by guest blogger Kevin Slimp, a columnist, speaker and director of the Institute of Newspaper Technology.

As a writer, sometimes stories come too easy. Such has been the case with my Delta
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dilemma over the past two months.

You may have read my guest column for the News Sentinel July 18 concerning my recent problems flying – or more aptly, not flying – Delta airlines. Seems I  have the luck of booking a lot of flights that never make it to their destinations.

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