Consumer Reports magazine has a story in its July issue that every CEO in America should read and take to heart.
The story asks “What’s wrong with customer service?”
The answer isn’t pretty. Here’s an excerpt:
When it comes to cable TV companies, no one can escape customer service nightmares.
If you need proof, consider this tale of priests, Time Warner Cable and bogus bills.
Los Angeles Times: Getting Time Warner Cable to repent
Everyone has a customer service nightmare. If you need to rant, feel free to share your story here.