A lot of people who have lost their jobs still can’t file claims for unemployment benefits on the Department of Labor and Workforce Development’s system, according to WSMV-TV, which also had report on the problems earlier this year.
“We can get as many as 20,000 calls that come into the phone lines, and, at most, we can handle about half of those calls,” said department spokesman Jeff Hentschel.
Hentschel also said the system has been back-logged since the recession started, but they have made recent improvements like a new form on the website for the unemployed having trouble with the filing system.
“You click on that and fill out the form, and you’ll get a call within two days,” Hentschel said.
The problem is we heard a much different story from frustrated job seekers.
“The request form is working, but the response since your original story has been extraordinary. The department was initially receiving approximately 100 requests per day, which has recently peaked at 800 per day,” Hentschel said.
The department also adjusted the response time from two days to five to seven working days.
Narveson filed a claim back in August when he lost his job. He was able to find work since then but says his hours were recently cut. He wants to file a new claim but hasn’t been able to get through.