An Emkes Exit Interview: Overcoming ‘Steep Learning Curve’ for ‘Operational Excellence’

The start of a Knoxville Business Journal article on Mark Emkes, the recently departed state finance commissioner who may exemplify the kind of business-oriented guy Gov. Bill Haslam likes to have in state government:
Insofar as knowledge about operations goes, there was quite a contrast at the outset of Mark Emkes’ last two executive undertakings.
When he became CEO of Bridge- stone Americas Holding Inc. in 2004, Emkes says he had firsthand experience in virtually all aspects at the world’s largest tire manufacturer — from changing tires, his first job in a Texas Firestone store back in 1975, to subsequently managing company dealings in locales from the United Arab Emirates to Brazil. Firestone was acquired by Japan-based Bridgestone in 1988.
“You know everything they know,” Emkes recalls about managing the company’s thousands of employees in North and South America.
That was not the case when Emkes became CFO for the state of Tennessee, a position officially known as commissioner of the Department of Finance and Administration. That is the top position among the 22 commissioners hired by Gov. Bill Haslam.
“When I walked into this job, I didn’t know anything about state government,” Emkes says. “The learning curve is really steep.”

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