Drivers’s License Wait Gets Longer; Another Station Closed

The average wait time at driver service centers in the state of Tennessee for the first quarter of 2013 was nearly 32 minutes, which is up six minutes from the last quarter of 2012, reports Nooga.com.
These figures, released by the Tennessee Department of Safety and Homeland Security Wednesday, also show that the number of statewide transactions increased to 327,114 in the first quarter of 2013, compared to 295,444 in the last quarter of last year.
But the wait time for the first quarter of 2013 is slightly lower than the average wait time for last year’s first quarter, when the average was closer to 33 minutes.
“We are committed to reducing wait times at our driver service centers,” Commissioner Bill Gibbons said in a prepared statement. “We are concerned about the uptick in wait times, especially after making such great progress in the last three months of 2012. But we are taking proactive steps to help reverse this trend and help create a more satisfying experience for our customers.”
Gibbons also said that the increase was because of an increase in handgun permit applications, vacant management positions at several driver service centers and equipment failures.
Meanwhile, in other news….
NASHVILLE, Tenn. (AP) — The state is closing its driver license center in Lawrenceburg.
An announcement from the Tennessee Department of Safety and Homeland Security said operations will be merged with the driver service center in Columbia on May 15.
There will be, however, a self-service kiosk in the City of Lawrenceburg Administrative Services Building, where drivers can renew expiring licenses or apply to get lost licenses replaced. The kiosk will take photos and accept credit card and debit card fee payments.
First-time drivers or people who recently moved to Tennessee can travel to Columbia or to centers in Hardin or Lincoln counties.
The department is also working with the Wayne and Giles county clerks to offer license renewal and replacement services in those counties.

Leave a Reply