DCS Replaces Director of Child Abuse Call Center

The Tennessee Department of Children’s Services has replaced the director of the call center where case workers have struggled to answer phone calls that report child abuse and neglect, reports The Tennessean.
DCS spokesman Brandon Gee said Thursday that Central Intake call center Director Jeanene Waldrum will move to the DCS main office. In her place, the interim call center director will be Dimple Dudley, who began working with the state as a social worker in 1976.
“We’ve been considering making a change for some time,” Gee said. “This was a mutual thing. [Waldrum] had inquired about transferring.”
On Monday, The Tennessean reported an increase in unanswered calls and high staff turnover at the call center, and the department’s recent efforts to find ways to answer the phones more quickly.
Gee said the director change was already being considered at that time

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