Computer Glitch Blocks Foster Parent Payments

NASHVILLE, Tenn. (AP) — A computer glitch in a new $37 million computer system installed at the Tennessee Department of Children’s Services has led hundreds of foster-care parents to miss monthly room and board payments from the state.
A call log shows that foster-care and adoptive parents for more than 1,200 children across the state either received their payments late or the money never arrived last fall.
Back payments for foster care, adoption assistance and state-subsidized guardianship totaled nearly $600,000 between September 2010 and April, according to the call logs.
DCS spokesman Rob Johnson told The Tennessean that the agency is spending an additional $300,000 for help managing the financial-accounting component of the software.
DCS attributed payment problems to migrating data stored on multiple software systems to a single new system, called the Tennessee Family and Child Tracking System

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